Help and Frequently Asked Questions

Before you get started, here are a few important rules. Videos that do not comply will not be published.

- We only accept true 16:9 or wider videos, and do not allow stretched footage
- We do not accept any pillar or window boxing (ie. black bars top/bottom/surrounding your entry)
- We do not allow credit to be added to videos
- Maximum file size for your video upload cannot exceed 500MB
- We are looking for entries that can become official music videos; to see what that standard looks like view videos nominated for the Genero Awards here
- There are important legal, release & consent checklists, as well as project Terms & Conditions you need to read

If you are having trouble uploading, please ensure the following:

- You are using the very latest version of Chrome or Firefox, with the latest updates, and clear your cache
- You use our preferred H.264 video codec, and .mov or .mp4 file type
- You are uploading true 16:9 resolution or wider
- Maximum file size for your video upload does not exceed 300MB
- Your video file name doesn't contain any special characters