Frequently-asked-questions
Need help with something? Hopefully you'll find the information you need here. Just choose an area the question relates to below or select all questions to see all the FAQs on one page.
Before you get started, here are a few important rules. Videos that do not comply will not be published;
- We only accept true 16:9 or wider videos, and do not allow stretched footage
- We do not accept any letter, pillar or window boxing (ie. black bars in any part of your entry)
- We do not allow titles or credits of any sort to be added to videos
- We are looking for entries that can become official music videos, to see what that standard looks like, browse our featured videos here
If you are having trouble uploading, please ensure the following;
- You are using the very latest version of Chrome or Firefox, with the latest updates, and clear your cache
- You use our preferred H.264 video codec, and .mov file type
- You are uploading true 16:9 resolution
If you don't have any luck finding what you're looking for or if you think there is an FAQ that needs to be added just contact us here and we'll get back to you.