Help | Genero.tv

FAQs: Videos




How do I change my video title, description, tags etc?

Just follow these simple steps:

- Login to your account
- Click your PROFILE image at the top right corner of the site
- Click on "Manage My Videos"
- Click on "Edit Video" for the video you want to update

[back to top]

How do I change the preview thumbnail for my video?

- Login to your account
- Click your PROFILE image at the top right corner of the site
- Click on "Manage My Videos"
- Click on "Edit Video" for the video you want to update

Play through your video and take note of the time when a frame of your video appears that you want to use as the thumbnail.

Enter the time it appears into the box under the thumbnail (in the form MM:SS) and click the UPDATE button. Wait a moment while your new thumbnail is generated.

The thumbnail of your video is the image people see when they first visit your video page, as well as the image used for social sharing sites like Facebook, Pinterest and Google+. Try and use an evocative image that gives the best impression of the feel of your video.

[back to top]

How can I embed a video from Genero.tv on another webpage?

When the video is playing roll over the video player you'll see a share button on the right edge of the video. Click on that, then click the "Embed" button on the overlay. You can paste this embed code into any blog platform or your personal website.

[back to top]

Can I upload a new version of my video?

You can upload an updated edit of your video and you'll keep all of the votes, views and comments your previous version had.

Just follow these simple steps;

- Login to your account
- Click your PROFILE image at the top right corner of the site
- Click on "Manage My Videos"
- Click on "Edit Video" for the video you want to update
- Click the REPLACE VIDEO tab
- Follow the steps from there

If you want to upload an entirely separate and different submission, then don't use the process above - you should upload a new entry from the project page.

[back to top]

Can I download the original file I uploaded?

At the moment we don't allow downloads of original videos so make sure you keep your own copies of any of your videos you've uploaded. However, if you've lost your version let us know and we'll do our best to help if we can.

[back to top]

How long should my video be?

For music videos: your video must be the full length of the provided song. You can also include footage before and after the track starts or ends if you think it adds to the overall music video.

For brand videos, promotional videos and treatments: each project description will detail the expectation for video length. Please ensure you read the brief carefully.

[back to top]

Should I add credits to my video?

No, please don't add any credits in your video. You can use the Description and Other Credits areas to provide any further details about your video and other contributors. If there are credits appearing in your video you'll be asked to remove them and resubmit it.

[back to top]

What broadcast specs will I need to supply if I my video is selected?

IMPORTANT: all officially selected videos will be required to upload a broadcast quality version of their file, usually via FTP. If you are unable to supply a broadcast quality file to the client's specifications, your video may be deemed unable to be selected.

Use the below specs as reference only - once selected we will contact filmmakers directly with the exact specs as required by the client:

Codecs: Apple ProRes 422 (HQ)
Scaling: Content may NOT be upscaled from SD
Frame size & rate: 1920x1080 25fps Interlaced/Progressive or 29.97fps Interlaced/Progressive or 23.976fps Progressive (1280x720 Progressive only. Note: may be supplied to broadcast as SD)
Color space: ITU-R BT.709

Audio: Stereo LPCM in either Big Endian or Little Endian, 16-bit or 24-bit, at 48kHz (Audio levels should remain constant at -6db as much as possible. Please prevent audio levels going below -12db.)

Clients often require a quick turnaround for broadcast files. With this in mind please familiarise yourself with creating ProRes files in your editing software of choice.

[back to top]

Why aren't my video views updating?

The view count on video pages updates a couple of times an hour; it doesn't update in real time.

Check your page once a day - or every couple of days - and you'll see the view count increase.

[back to top]


Can't find what your looking for? Contact us.