Frequently-asked-questions

HOW DO COMPETITIONS WORK ON GENERO.TV?

Head over to the Competitions page for a more detailed explanation, but here are the basics; The competitions on Genero.tv are based around individual artists and songs. 6 finalists will be selected and at the end of each competition the artist/label will then choose their favourite video which will become the official music video for the song.

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HOW ARE FINALISTS CHOSEN FOR EACH ARTIST/SONG COMPETITION?

The aim for each competition is to choose 6 finalists made up of 2 receiving the most votes from the Genero.tv user community, 2 selected by Genero.tv and 2 selected by the judging panel. The judging panels for each competition will feature representatives from the respective artist and/or label and the judging panel details for each competition can be found on the individual artist/song pages.

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HOW ARE THE WINNERS FOR THE ARTIST AND SONG COMPETITIONS CHOSEN?

The winner will be selected from the 4 finalists for each Artist/Song competition by the judging panel for that Artist and Song competition.

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WHO IS ON THE JUDGING PANEL?

Each Artist/Song competition has different judges but they’re usually made up of Genero.tv staff and the Artist or their representatives. To see who is on the judging panel just go to the individual Artist/Song page that you’re interested in.

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HOW MANY TIMES CAN I ENTER?

As many times as you want so go nuts.

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HOW MANY TIMES CAN I VOTE ON EACH VIDEO?

Each user is limited to one vote per video, but you can vote for as many different videos as you like.

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WILL THERE BE OTHER ARTISTS AND SONGS FEATURED?

Sure will. Each competition round will feature a new line-up of Artists and Songs. The next round will launch when the current one finishes. We’ll release details of each Artists and Song as they’re confirmed so make sure you opt-in via your Profile to receive email updates or Subscribe via RSS to be the first to hear.

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I AM HAVING TROUBLE REGISTERING OR RECEIVING THE ACTIVATION EMAIL

If you are having trouble registering, or haven't received the activation email, please follow these steps;

1. First, check your spam or junk folder for an activation email.  Unfortunately legitimate emails are sometimes classified as spam.

2. If that doesn't help, please send us the following;
- operating system, browser & version you are using (eg. Windows 7, Google Chrome, 4.0.249.89 (38071), the version can be found in the About menu of your browser
- your IP address by going to myIPaddress.com, it will show you a series of numbers separated by dots, just copy and paste those back to us

3. It is always best to make sure you have the latest browser version installed, please use one of the following;
Apple Safari for Mac or PC
Mozilla Firefox for Mac or PC
Google Chrome for Mac or PC
Internet Explorer for PC

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WHAT KIND OF MUSIC VIDEOS ARE YOU LOOKING FOR?

We’re all about creativity and pushing the boundaries in terms of what music video is and what it can be. There are no real guidelines on what we’re looking for, but make it creative, innovative, high quality and entertaining. The winning video becomes the official music video for the song so keep that in mind when making your video.

We don't want lip syncing videos or travel/family/stock footage set to music, in fact we probably won't publish them. Make sure your video is also shot in 16:9 or wider so it can be used across all of today's media platforms.

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WHY DO SOME VIDEOS GET REJECTED?

Before you get started, make sure your video content is suitable. Here are the main reasons for videos not getting approved;

- creatively or conceptually, there is not much of an idea (eg. family/travel/stock footage set to music)
- the overall production or editing quality level is too low
- your video has racist, violent or defamatory content

Creativity is very subjective, for that reason we often can't give specific reasons why your video has been rejected. Remember we're looking for videos that could potentially be used as the official music video for the artists and songs we feature.

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